[1. Determine at least three (3) different internal and external stakeholders that Dr. DoRight might have to deal with on a daily basis at the hospital.
According to Alejo (2008), stakeholders are people who have something to lose or gain depending on the outcomes of organizational processes and operations. With the increased emphasis on public participation in healthcare, it is becoming imperative for decision makers to have an understanding of the people who are likely to be affected by their actions and decisions (Campbell, 2005). In the light of this view, internal stakeholders refer to people who take part coordinating and funding the daily operations of the Universal Human Care Hospital whereas external stakeholders take part in mainly contributing their experiences and views with regard to tackling issues that are essential to them in the capacity of service users, community members and patients. There are a several external and internal external stakeholders that Dr. DoRight encounters during the daily operations of the Universal Human Care Hospital. Examples of internal stakeholders include departmental managers; the Board of Trustees; and employees who include nurses and physicians, and hospital administrators. Departmental managers are supposed to maintain a high standard of loyalty to the organization and should refrain from using their corporate position for their individual benefits and impeding the organization’s capacity to grow. Employees have the duty to be loyal to their employers and should perform their duties in accordance with the terms of employment. In this regard, nurses and physicians should prioritize patient safety whereas hospital administrators should strive at promoting an assuring image that reflects patient safety. On the other hand, the Board of Trustees has the primary responsibility of ensuring that the hospital’s strategic decisions are implemented as required and ensuring that the hospital operates within the confines of regulatory compliances.
Examples of external stakeholders in this case could include patients, partner corporations, community organizations and governmental regulatory agencies. Patients act as the client of Universal Human Care Hospital and are obligated to provide feedback about their satisfaction with the hospital’s healthcare services, which reflects the performance of the hospital and point out illegal and negligent practices in the hospital. Government regulatory agencies have the responsibility of formulating guidelines on standard and ethical practice and conducting follow ups to ensure compliance in order to enhance patient safety.
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